Refund & Cancellation Policy

1. Overview

At Veoteck Inc. ("Veoteck"), we strive to deliver high-quality custom software development services. This Refund & Cancellation Policy outlines the terms under which you may cancel services and request a refund. By engaging our services, you agree to the terms of this policy.

2. Service Cancellation

2.1 Cancellation by the Client

You may cancel your service engagement at any time by providing written notice to info@veoteck.com. Cancellation terms depend on the type of service and stage of delivery:

• Before project kickoff: Full refund of any advance payment, less any administrative processing fees (up to 5% of the payment amount).
• During active project (before 50% completion): Refund of the unused portion of fees paid, calculated based on work completed versus remaining deliverables.
• After 50% completion: No refund is applicable. The Client will be invoiced for any outstanding amounts for work already completed.
• After project delivery: No refund. Post-delivery support terms are as specified in the service agreement.

2.2 Cancellation by Veoteck

Veoteck reserves the right to cancel a service engagement under the following circumstances:

• Non-payment of invoices beyond 30 days of the due date.
• Violation of the Terms & Conditions or any applicable law.
• Provision of false or misleading information by the Client.
• Requests for services outside the agreed scope without mutual agreement.

In the event of cancellation by Veoteck, the Client will receive a refund for any prepaid services not yet rendered, minus fees for work already completed.

3. Refund Terms

3.1 Eligibility for Refund

Refunds may be issued in the following scenarios:

• Services not delivered as described in the service agreement or SOW.
• Significant deviation from agreed-upon project milestones without prior approval.
• Technical failures on Veoteck's side that prevent delivery of the service.
• Duplicate payments made in error.

3.2 Non-Refundable Items

The following are not eligible for refund:

• Fees for completed and approved milestones or deliverables.
• Consulting hours that have been utilized.
• Third-party costs incurred on behalf of the Client (e.g., software licenses, API fees, hosting charges).
• Setup or onboarding fees once the engagement has commenced.

3.3 Refund Process

1. Submit a refund request in writing to info@veoteck.com with your project details, reason for the refund, and supporting documentation.
2. Veoteck will acknowledge receipt of your request within 3 business days.
3. We will review your request and may request additional information or clarification within 7 business days.
4. A final decision on the refund will be communicated within 14 business days of receiving the complete request.
5. Approved refunds will be processed to the original payment method within 10-15 business days.

4. Payment Disputes

If you have a dispute regarding any charge on your invoice, you must notify us in writing within 30 days of the charge date at info@veoteck.com. Disputes raised after 30 days may not be eligible for resolution under this policy. We are committed to resolving billing disputes fairly and promptly.

5. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting Veoteck to resolve the issue, we reserve the right to:

• Suspend all ongoing services immediately.
• Withhold delivery of any pending work product.
• Charge additional fees to cover chargeback processing costs.

We strongly encourage you to contact us directly so we can resolve any billing concerns amicably.

6. Subscription Services

For recurring or subscription-based services:

• You may cancel your subscription at any time by providing 30 days' written notice.
• No partial month refunds will be issued for cancellations made mid-billing cycle.
• You will continue to have access to the services until the end of the current billing period.
• Annual subscriptions may be cancelled with a prorated refund for unused months, minus a 10% early termination fee.

7. Exceptions

In exceptional circumstances (such as force majeure events), Veoteck may, at its sole discretion, offer alternative remedies including but not limited to service credits, extended timelines, or partial refunds. Such exceptions do not set a precedent for future engagements.

8. Contact for Refund & Cancellation